27 January 2022

Toyota Australia Recalls C-HR Vehicles due to Towbar Label

Toyota Australia has today announced that it will initiate a recall involving 30,341 C-HR vehicles produced between December 2016 to October 2021. In the Australian market, there are a total of 826 affected Toyota Genuine Accessory Towbars that may be fitted to these vehicles.

This recall is an administration matter relating to towbar label information only.

The involved vehicles may be equipped with a genuine accessory towbar that was supplied without fitment of an ECE55 Type Approval label, which is required to comply with Australian Design Rule 62/02.

For all involved vehicles, Orange Toyota will inspect the vehicle and if fitted with a Toyota Genuine Accessory Towbar, affix the label free of charge to vehicle owners.

It is expected that it will take approximately 15 minutes to affix the label. However, depending upon Orange Toyota work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Toyota Australia will provide all owners of involved vehicles details of this recall campaign by mail to their last known address. Owners are asked to keep their contact details up to date with Toyota so future communications can be received.

Owners of vehicles not fitted with a Toyota Genuine Accessory Towbar will be able to complete a form provided with the owner letter to formally advise that their vehicle is not fitted with the accessory. Alternatively, owners may choose to have Orange Toyota inspect if a Towbar is fitted.

Anyone with additional questions is asked to please contact Orange Toyota in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8:00am-6:00pm AEDT). Please quote your 17-digit Vehicle Identification Number (VIN).

Q&A

Q1. What Toyota models are involved in Australia?
A1. Of the 30,341 Toyota C-HR vehicles within the product range below, 826 vehicles may be fitted with a Toyota Genuine Accessory Towbar which requires the label to be affixed.

MODEL NAME MODEL CODE WMI VDS CD VIN RANGE PRODUCTION RANGE
From To From To
C-HR NGX10 JTN KY3BX #  01000110 01025620 Dec-16 Oct-20
NGX50 LY3FX 01000104 01009195

Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges are involved or were sold in the Australian market.
(#) indicates additional check digit (alpha or numeric). 

SQ1. What if my vehicle is not fitted with a Toyota Genuine Accessory Towbar?
Owners whose vehicle is within the affected range but is not fitted with a Toyota Genuine Accessory Towbar will be able to complete a form provided with the owner letter to formally advise that their vehicle is not fitted with a Towbar. Alternatively, owners may choose to have a Orange Toyota inspect if a Towbar is fitted.

Q2. What is the condition?
A2. The involved vehicles may be equipped with a genuine accessory towbar that was supplied without fitment of an ECE55 Type Approval label, which is required to comply with ADR 62/02.

Q3. What is the cause of this condition?
A3. The requirement for fitment of an ECE55 Type Approval label was not identified at the time of towbar part sales.

SQ1. Is my towbar safe to use?
Yes, this is an administration matter relating to towbar label information only.

Q4. What does the remedy involve?
A4. For all involved vehicles that are fitted with a Toyota Genuine Accessory Towbar, Orange Toyota will affix the label free of charge to customers.

Q5. How long will the remedy take?
A5. It will take approximately 15 minutes. However, depending upon the Orange Toyota work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Q6. When will the labels become available for this recall?
A6. Labels are now available to complete this campaign.

Q7. Can I continue to drive my vehicle until the label is affixed?
A7. Yes, you can continue to drive your vehicle, however we request owners to get in contact with Orange Toyota to arrange the label to be affixed. In the meantime, if you have any questions, please contact Orange Toyota or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00-6.00pm AEDT).

Q8. Does this condition affect other Toyota models?
A8. Only models mentioned in the VIN range in the table at question 1 are involved in the Australian market.

Q9. My vehicle is in the affected production range. What should I do?
A9. Please contact Orange Toyota to verify if your vehicle is included. Alternatively, please contact the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEDT). Please quote your Vehicle Identification Number (VIN).

Q10. Where can I find my VIN?
A10. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.

Q11. I'm reluctant to visit Orange Toyota due to COVID-19. How can you help?
A11. You can be assured that Orange Toyota are well-positioned to assist you in ways that prioritise your well-being and that of our dealership staff. For your peace of mind, Orange Toyota have implemented intensive cleaning, hygiene and social-distancing measures, based on best-practice advice from governments and health authorities. Orange Toyota will be able to assist in addressing your specific concern as well as any other questions you may have.

Contact Orange Toyota to find out more

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